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Return Info

 For All Online Sales

- KB rugs offers a 30 day return policy for our customers. 
- There are no restocking fees 
- If there is any damage upon delivery, please let us know immediately so we can send in instructions for a return 
- Rugs on clearance are final sale

For All In-Store Sales

-KB rugs offers 48 hours return policy for all items Sold In-Store

-Simply contact one of our sales rep or bring the rug directly to the nearby location and we would be happy to process the refund.


How To Return An Item?

- For all returns and inquiries, please email us at or give us a call at 905-582-6053 
- Shipping costs for any return must be covered by the customer 
- For all other order related questions, our sales representatives are available Monday - Friday 9am - 9pm 
- Returns must be shipped to our warehouse in Canada